Terms of service

Who you are buying from

Kept Portraits sells personalised digital artwork made from a photograph you supply. Contact us at hello@keptportraits.com.

Payments are processed by Stripe. Your card statement will show KEPTPORTRAITS. Stripe never shares your card details with us.

What you are commissioning

A digital artwork rendered from your photograph, delivered as a high-resolution file by email. Nothing physical is shipped to you.

How it is made

Artwork is generated using AI image tools under human artistic direction, and is reviewed by a person before it is delivered. It is not drawn by hand by a human artist, and we do not describe it as handmade. We say so plainly because you are entitled to know what you are buying.

Your photograph

You confirm that you own the photograph you upload, or have permission to use it, and that it does not infringe anyone else’s rights. We will not accept images of people who have not consented, or any unlawful material.

We may decline an order and cancel it without charge if a photograph breaches this.

What you may do with your artwork

The finished piece is yours for personal use — print it, frame it, give it as a gift. Commercial resale of the artwork itself is not included in the price.

Proofs and revisions

Payment is taken when you place your order. Your commission includes revisions so we can get the likeness right — write to us and we will redo it. If we cannot produce something you are happy with, we will refund you.

Delivery

Proofs are normally sent within 48 hours. Once you approve a proof and pay, the final high-resolution file is emailed to you. These are targets rather than guarantees; if something takes longer we will tell you why.

Liability

Our liability for any claim relating to a commission is limited to the amount you paid for that commission. Nothing here limits any right you have under consumer law that cannot be limited.

Governing law

Nothing here removes any right you have under the consumer law of your own country that cannot be removed by agreement.

Payments are processed by Stripe. Card details are entered on Stripe’s systems and are never seen or stored by us.